Doctoral Consortium

Doctoral Consortium

2018 SERVSIG

Doctoral Consortium

The Services Special Interest Group (SERVSIG) of the American marketing Association (AMA) is pleased to announce the 25th Annual SERVSIG Doctoral Consortium, preceding the Frontiers in Service Conference, to be held in Austin, Texas.

The Consortium will begin with a welcome reception on Wednesday Sept 5th (2018) and will take place on Thursday Sept 6th (2018). The Consortium is designed to help Doctoral students and new faculty succeed in their careers. By promoting an intimate and collegial atmosphere, the Consortium provides a wonderful opportunity for participants to interact with leading service scholars, and to get feedback from them in a series of breakout sessions.

Servsig Doctoral Consortium 2018

Consortium Sponsors


Make sure to mark your calendar for the 2018 Doctoral Consortium September 6, 2018

Servsig Doctoral Consortium 2018

Consortium Co-Chairs


Professor Grégoire is the Holder of the Chair on Service Marketing and Customer Experience at HEC Montréal. He has published extensively on the issues of customer revenge and online public complaining in major academic journals, including: Journal of Marketing, Journal of Consumer Psychology, Journal of the Academy of Marketing Science, Journal of Retailing and Journal of Service Research. He is also a member of different editorial boards, including: Journal of the Academy of Marketing Science, Journal of Service Research and Journal of Business Research. Apart from work, he enjoys good wine and food, practicing sports, fixing his house, spending quality time with friends, family and his charming wife, traveling and watching movies.
Dr. Yany Grégoire
HEC Montreal
Stephanie M. Noble is a Professor of Marketing at the University of Tennessee. Her research interests involve customer experience management in retail and service settings. She has published in several top journals including the Journal of the Academy of Marketing Science, International Journal of Research in Marketing, Journal of Retailing, Journal of Service Research, MIT Sloan Management Review, Marketing Letters, among others. Stephanie was a member of the AMA’s Academic Council, has co-chaired the Summer AMA Educator’s Conference, and was the Vice Chair of Communications for the Relationship Marketing SIG.
Dr. Stephanie M. Noble
The University of Tennessee
Before joining the marketing faculty at Texas State, Dr. Nasr was an Assistant Professor at the University of Manchester, UK. Dr. Nasr‘s research include topics such as service management and marketing, Transformative Service Research (TSR), and customer feedback management.
Dr. Linda Nasr
Texas State Univeristy
Make sure to mark your calendar for the 2018 Doctoral Consortium September 6, 2018

Servsig Doctoral Consortium 2018

Event Program


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Yany Grégoire

HEC Montréal (Canada)

Stephanie Noble

University of Tennessee (USA)

Linda Nasr

Texas State University (USA)

Mary Jo Bitner

Arizona State University (USA)

This session will discuss how to develop an impactful teaching agenda and how to deal with service/administrative requirements. Speakers will share their insights regarding: 1) selecting courses to teach at different levels (e.g. graduate and undergraduate), 2) preparing and developing courses, 3) integrating research into your courses, 4) stimulating student participation, 5) utilizing online learning platforms, and 6) engaging in and managing service tasks.

Sabine Benoit

University of Surrey (UK)*

Paul Fombelle

Northeastern (USA)

Kristina Heinonen

Hanken School of Economics (Finland)

Nancy Sirianni

University of Alabama (USA)

This session will explore the best practices to publish with different methodologies in service research. We invited researchers who possess different methodology expertise (i.e., experiments, field studies, meta-analyses, archival, access to archival data). Drawing upon their own publication journeys speakers will reflect on the state-of the art in their domain, the DO’s and DON’Ts, how to best position the work, how to deal with reviewer comments, and how to ensure that you are contributing to the field.

Anders Gustafsson

Karlstad University (Sweden)*

Mark Houston

Texas Christian University (USA)

Kay Lemon

Boston College (USA)

Rebekah Russell-Bennett

Queensland University of Technology(Australia)

This Session will discuss how to manage career expectations successfully while also living a fulfilling life outside of the office. Speakers will share insights regarding 1) balancing a partner with a career, 2) balancing a family with a career, and 3) trying to mantain a fulfilling life while trying to get tenure.

Sterling Bone

Utah State University (USA)*

Helen Chun

Cornell (USA)

Lerzan Aksoy

Fordham University (USA)

Ming-Hui Huang

National Taiwan University
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Two or three doctoral students will be assigned to two or three faculty fellows. Each doctoral student will be required to submit a brief document prior to the consortium which summarizes the preferred research topic to be discussed during the breakout session. During the session, each doctoral student will provide a brief presentation of their selected research topic and will receive feedback from both faculty fellows and other doctoral students.

Registration and important deadlines

Doctoral Consortium participants must first register for the Frontiers in Services Conference in order to participate in this event. To register, please clearly indicate on the registration form that you plan to participate in the Doctoral Consortium. Importantly, if you would like to participate in the breakout sessions at the Consortium, you will have to submit a short summary (2-4 pages) of your research before July 31st, 2018.

  • July 1st, 2018 Early registration deadline for Conference. Indicate on the registration form that you would like to participate in the Doctoral Consortium
  • July 31st, 2018 Deadline for submitting the 2-4 page abstract for the breakout session to Yany Gregoire (yany.gregoire@hec.ca) and Stephanie Noble (snoble4@utk.edu)
Click Here to Submit your abstract